GDPR & PrivacyStatement.

Live Local. Trust Local. is operated by Genuine Futures CIC, a community interest company registered in England and Wales. We are the data controller for personal information collected through this website.

Our registered office is at Genuine Futures Youth Enterprise Hub, Metro Business Park, 228 Waterloo St, Bolton BL1 8HU.

Contact for data protection questions: hello@genuinefutures.co.uk.

Account information: name, email address, password (hashed), role (business member, community organisation, school, youth contributor, staff).

Listing and profile content: business or organisation details, descriptions, images, contact information, accessibility and eligibility details.

Enquiries and reviews: messages you send to businesses or our team, reviews you submit, and moderation records.

Payment information: membership and order details processed through GoCardless; we do not store card or bank details on our servers.

Technical information: IP address, browser type, pages visited, and cookies or local storage used to keep you signed in and improve security.

To operate the directory: publish approved listings, respond to enquiries, manage memberships, and prevent abuse.

To communicate with you: send service messages, review outcomes, password resets, and — only with consent — marketing or community updates.

To meet legal and safeguarding obligations: keep audit records, protect young people, and comply with financial and regulatory requirements.

To improve the platform: analyse how the site is used and develop features that better serve Bolton's community.

We use appropriate technical and organisational measures: encrypted connections (HTTPS), secure password hashing, role-based access, and staff training.

We do not sell personal information or share it with third parties for their own marketing. Service providers (hosting, email, payment) process data only under contract and as needed to run the platform.

We keep personal information only while needed for the purposes above, or as required by law, safeguarding, financial or audit records.

You can ask us to: access your personal information; correct or update it; delete it (subject to records we must keep); restrict or object to processing; and receive a copy in a portable format.

To exercise any of these rights, contact us via the Contact page and mark your message 'Data protection'. We will respond within one month.

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

We use essential cookies and local storage to keep your sign-in session working and remember secure application state.

We do not use advertising or third-party tracking cookies. If privacy-respecting analytics are added, this policy will be updated before they are enabled.

You can clear browser storage at any time, which will sign you out of the website.

We may update this policy from time to time. Material changes will be reflected here with a new effective date.

Continued use of the website after changes means you accept the updated policy.